Terms and Conditions
- About the Company
Tulsi d.o.o.
Slovenski trg 5, 4000 Kranj, Slovenia
VAT ID: SI98507699
Company Number: 9049118000
Bank Details: NLB d.d IBAN: SI56 0284 3026 4622 582
Phone: +386 40 705 306
Email: info@runtoyoga.com
- Registration
Purchasing in the online store www.runtoyoga.com is possible with or without registration. By registering on the site, the user creates a username and password. A confirmation email is sent to the provided address, making the user a registered member.
The provider commits to providing the following information in accordance with applicable legislation:
- Company identity (company name, registered office, registration number) and contact details
- Essential characteristics of the products or services (including after-sales services and warranties)
- Product availability
- Delivery terms and conditions
- Displayed prices and transportation costs
- Payment and delivery methods
- Withdrawal period and conditions
- Return costs
- Explanation of complaint procedure
- Personal Data and Data Processing
Tulsi d.o.o. collects and processes personal data such as name, address, email, phone number, username, and password. By accepting these terms, users confirm the correctness of the provided data.
The company processes personal data for the purpose of:
- Executing orders
- Resolving issues before and after purchases
- Sampling, surveys, market research, and marketing purposes
Users can request updates, deletion, or restriction of their data.
- Individual Rights
Users have the right to:
- Access, correct, or delete their personal data
- Restrict processing
- Object to processing
- Automated decision-making, including profiling
Requests will be handled individually, with responses provided within the legally required time frame.
The authorized person for personal data protection can be contacted at info@runtoyoga.com.
Validity of general terms: from 30.09.2024 until amendment or cancellation.
If an individual disagrees with the information on personal data processing and the explanation received from the online store www.runtoyoga.com or the authorized person for personal data protection, or if the legally appropriate response period has been exceeded, they can file a complaint with the supervisory authority. In the Republic of Slovenia, the supervisory authority is the Information Commissioner.
- Notifications
Users can subscribe to newsletters and unsubscribe at any time via the link in the email or by contacting info@runtoyoga.com.
- Product Offer
The product offer on runtoyoga.com changes daily due to the nature of online business.
- Prices
- Prices are in EUR and include VAT unless otherwise stated.
- Each country applies the appropriate tax rate in accordance with its regulations.
- The regular price is the price set by the provider based on manufacturer recommendations and is visible from inventory records.
- Promotional prices are based on recommendations for a favorable purchase.
- In case of errors in price listings, users will be given the option to cancel or adjust the order.
- The purchase agreement between the provider and the buyer is deemed concluded at the moment when the provider confirms the order (the buyer receives an electronic notification with the subject "Order Confirmed"). From this moment on, all prices and conditions are fixed and binding for both the provider and the buyer.
- Delivery Methods and Costs
We offer three delivery or pickup options:
- Personal Pickup in Kranj (Free Delivery)
- Pickup at a Parcel Shop (Details on the GLS website)
- Delivery to Your Address (Domestic and international delivery options)
Delivery Costs:
- Free shipping within Slovenia for orders over €70.
- Free shipping for orders over €150 within mainland EU.
- Shipping cost for orders under €150 is €5.99 within mainland EU.
- Free shipping does not apply to islands and non-EU destinations (e.g., Cyprus, Malta, Ireland, Norway, United Kingdom). Shipping costs for these locations are calculated at checkout.
Delivery Times
- Orders placed by 14:00 CET on a business day are usually shipped the same day. Orders placed after this time are shipped the next business day.
- Delivery times depend on the destination country and carrier (1–8 business days).
- During holidays and peak seasons, transit times may be longer.
International Shipping
- RunToYoga delivers to selected EU countries. Unfortunately, we do not ship to countries not available in the dropdown menu at checkout.
- If you are located in an EU country that is not within our delivery area, please contact us to check possible delivery options.
- Upon delivery, the customer receives an invoice containing information about the right to return goods, conditions, and how to exercise this right. It also includes all necessary contact details for complaints, warranty claims, and other post-purchase services.
- Payment Methods
The following payment options are available:
- Cash on delivery (only in Slovenia)
- Bank Transfer to Tulsi d.o.o.
- Credit Cards: MasterCard, Visa, Maestro
- PayPal
- Stripe
More about payment methods
- Cash on delivery (Only for Slovenia)
If you choose to pay "cash on delivery," please ensure you have the exact amount ready, as you will not be able to receive the package without payment. The delivery service GLS does not charge additional fees for using this payment method.
- Bank Transfer to Tulsi d.o.o.
- You can also make a payment via bank transfer to Tulsi d.o.o.
If you select this option, you will receive a proforma invoice via email. Once we receive your payment, we will ship your order.
Bank Details for Transfer:
Bank: Nova Ljubljanska banka d.d., Ljubljana (NLB d.d.)
Address: Trg republike 2, 1000 Ljubljana
SWIFT CODE: LJBASI2X
IBAN: SI56 0290 0000 0200 020
Company Information:
Tulsi, trgovina in storitve, d.o.o.
Slovenski trg 5, 4000 Kranj, Slovenia
- Ordering Process and Order Cancellation
Steps to complete a purchase:
- Enter billing and delivery information
- Select delivery and payment method
- Review and confirm the order
If you wish to cancel your order, you may do so within the allowed period.
After completing the purchase, the following steps occur:
- Order received
The customer receives an email confirmation that the order has been successfully received and is being processed.
- Order shipped
Once the order is shipped, the customer receives an email notification with a shipping confirmation. The order status and shipping details are also available on the provider’s website.
- Order completed
The provider processes and ships the order within the agreed timeframe and notifies the customer via email. The email also includes information on return policies, instructions for handling delivery delays, and contact details for any complaints.
How to use a discount code
Enter the discount code at checkout, in the "Discount code" field in the shopping cart. The discount will be applied automatically, reducing the total order amount. Then proceed to confirm your order.
- Warranties, Returns, and Complaints
Return Conditions:
- Product must be unused and in original packaging
- The customer bears the return shipping costs
- Refund issued within 30 days of receiving the returned product
Returning a Defective Product:
- If the product is defective or incorrect, notify us immediately for a prompt resolution.
Return process:
- Notify us of your return decision within 14 days of receiving the order
- Return the item within 30 days of cancellation
- Inform us via email about the return
- We will send you a return label via email (for eligible locations). GLS will contact you for pickup.
- The returned products must be in original, unused condition
- Dispute Resolution
For any complaints, contact us at info@runtoyoga.com. If the dispute cannot be resolved amicably, use the EU online dispute resolution platform (EC Europa).
Tulsi d.o.o. does not recognize any specific out-of-court consumer dispute resolution providers as competent for dispute resolution. If no agreement is reached, the dispute will be resolved in court at the provider’s registered location.
Validity:
These terms are valid from 30.09.2024 until amended or canceled.
