The General Terms and Conditions of the online store www.runtoyoga.com, owned by Tulsi, Trgovina in Storitve, d.o.o. (hereinafter referred to as the provider), are composed in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS), and international codes for e-commerce. These terms govern the operation of the online store www.runtoyoga.com, the rights of the user, and the business relationship between the provider and the buyer.
Tulsi d.o.o.,
Slovenski trg 5,
4000 Kranj, Slovenia
Registration number: 9049118000
Tax number: 98507699
VAT taxpayer: YES
Registration date: 28.01.2022
Bank account: IBAN SI56 340001021432965 (Sparkasse d.d.)
Phone: 040 705 306
Email: info@runtoyoga.com
The sales contract between the provider and the buyer is concluded when the buyer places an order and receives an electronic purchase confirmation. By confirming the purchase, the buyer accepts the provider's general terms and conditions. Prices published at the time of ordering apply to both the buyer and the provider.
PRODUCT PRICES
Product prices are listed in euros (€) and are valid on the day of the order. The provider reserves the right to change prices without prior notice. Once the buyer confirms the order in the online store, the published prices apply to both the buyer and the provider. Delivery costs are not included in the product price.
The regular price is determined by the provider based on the manufacturer's recommendations and is evident from the product status records.
Discounts on product prices are determined by the provider. The provider reserves the right to reduce prices at any time and eliminate discounts at any time. Promotional codes on the website can be activated or withdrawn by the provider at any time without prior notice.
The provider allows the following payment methods:
Bank transfer (according to the offer/invoice),
Credit cards
Payment via PayPal.
The provider issues an invoice to the buyer with detailed costs and instructions on how to cancel the purchase and return products if necessary. The sales contract (order) is stored electronically on the provider's server and is accessible to the buyer at any time in the user profile "My Account."
On the website www.runtoyoga.com, the shopping cart icon is located in the upper right corner. Clicking on the icon displays the products added to the shopping cart while browsing the online store.
The user adds products to the shopping cart by clicking the "Add to Cart" button, selecting the color and size before.
The user can continue to review products and add additional items to the shopping cart.
The user sees the cart with products, where items can be removed, quantity changed (+ or -), or more items added.
The user enters the discount code (if any) and clicks the "Apply Coupon" button.
The user can choose the payment method in the cart.
The user initiates the purchase process by clicking on the cart link and then the "Proceed to Checkout" button.
The user enters contact details (name, surname, address, postal code, city, phone number, email).
If the user wants delivery to a different address, they fill in the "I want delivery to a different address" field, providing the name, surname, address, postal code.
The user can again change the payment method.
In the last step, the user reviews the order details, agrees to the provider's terms and completes it by clicking the "Buy Now" button.
In case of incomplete data, the user sees a "required field" message in red.
When the user clicks the "Buy Now" button, the system accepts the order and automatically sends an email confirmation to the user's provided email address.
The user can also order desired products by phone or email.
The provider dispatches ordered products as soon as possible. Products in stock are shipped within 5 working days or, in case of exceptional situations, the provider informs the buyer of longer delivery times, if not stated otherwise for specific products.
If the product is not in stock, the provider contacts the buyer to arrange delivery times.
The provider delivers ordered products (packages) through the contracted partner GLS Slovenia.
Personal pickup is also possible by prior arrangement with the provider:
Tulsi d.o.o., Slovenski trg 5, 4000 Kranj.
Delivery rates
Shipping costs for bank transfers to the provider's transaction account and credit card payments are €3.50.
Shipping is free for purchases over €70.
WARRANTY
For products ordered and purchased in the online store runtoyoga.com, warranty conditions apply in accordance with Slovenian legislation. The warranty is valid with compliance with the instructions on the warranty certificate and upon presentation of the invoice. Contact for warranty claims:
Tulsi d.o.o.
Slovenski trg 5
4000 Kranj, Slovenia
Tel.: 040 705 306, Mon – Fri 8:00 – 15:00
Email: info@runtoyoga.com
The buyer (consumer) cannot demand a refund of additional costs incurred if they have explicitly chosen a different type of goods than that offered by the provider. In sales contracts, the provider can withhold a refund until the returned goods are received or until the consumer provides evidence of sending the goods back unless the provider offers the option to take back the goods themselves. If the consumer has received the goods and withdraws from the contract, they must return or hand over the goods to the provider or a person authorized by the provider to receive the goods immediately or no later than 14 days after notifying the provider, unless the company offers to take back the returned goods itself. It is considered that the consumer has returned the goods on time if they send them before the expiration of the 14-day return period. In this case, the return period runs from the day of receiving the goods.
Complaints, disputes, and information
In case of complaints, disputes, and information related to our services, you can contact us via email: info@runtoyoga.com or by phone at 040 705 306.
Provider's responsibilities, complaints, and identification of material defects in goods
The provider complies with the valid Consumer Protection Act:
Article 37
The seller must deliver the goods to the consumer in accordance with the contract and is responsible for material defects in their performance. A defect is material:
if the item lacks qualities necessary for its normal use or for trade;
if the item lacks qualities necessary for a particular use for which the buyer is purchasing it, qualities that were known to the seller, or should have been known;
if the item lacks expressly or impliedly agreed-upon features or characteristics;
if the seller delivered an item that does not conform to the sample or model, except if the sample or model was shown for informational purposes.
The suitability of the goods for normal use is assessed based on the usual goods of the same kind, considering any statements made by the seller or manufacturer about the characteristics of the goods, especially through advertising, product presentation, or markings on the goods themselves.
The provisions of the law regulating contractual relationships apply to liability for material defects, unless otherwise specified.
Article 37a
The consumer can assert their rights due to a material defect if they notify the seller of the defect within two months from the day it was discovered. The consumer must describe the defect in detail in the notification and allow the seller to inspect the item. The consumer can communicate the notice of the defect to the seller in person, for which the seller must issue a receipt, or send it to the store where the item was purchased or to the seller's representative with whom the contract was concluded.
Article 37b
The seller is not responsible for material defects in goods that become apparent after two years from the delivery date. If the subject of the contract between the seller and the consumer is a used item, the seller is not liable for material defects in the goods that appear after one year from the delivery date. It is considered that a defect in the item existed at the time of delivery if it appears within six months from the delivery.
Article 37c
A consumer who has properly notified the seller of a defect has the right to demand from the seller:
rectification of the defect in the goods, or
a proportional refund of the paid amount due to the defect, or
replacement of the defective goods with new flawless goods, or
a refund of the paid amount.
In any case, the consumer also has the right to demand compensation from the seller, especially reimbursement of costs for materials, replacement parts, labor, transfer, and transportation of products, arising from the fulfillment of obligations from the preceding paragraph of this article.
Article 43d
If the company does not provide information to the consumer about the right to withdraw from the contract under the 3rd point of the first paragraph of Article 43b of this law, the withdrawal period is 12 months. The period begins after the expiration of the withdrawal period from the first paragraph of the previous article.
If the company provides information to the consumer about the right to withdraw from the contract under the 3rd point of the first paragraph of Article 43b of this law within 12 months from the start of the withdrawal period from the second paragraph of the previous article, the withdrawal period from the first paragraph of the previous article begins on the day the consumer receives the information.
Article 43d
The consumer can submit a withdrawal notice to the company on the form from the fifth paragraph of this article or with an unambiguous statement indicating the withdrawal from the contract. The consumer is considered to have submitted a withdrawal statement on time if sent within the period specified for withdrawal from the contract. The company may offer the consumer the option to electronically complete and submit the form from the fifth paragraph of this article or make an unambiguous statement indicating the consumer's intention to withdraw from the contract. In such a case, the company immediately confirms the receipt of the notice of withdrawal from the contract to the consumer on a durable medium. The burden of proof regarding the assertion of the right to withdraw from this article lies with the consumer. The form and content of the form with the withdrawal statement are prescribed by the minister responsible for the economy with the rules.
Article 43d
With the enforcement of the right to withdraw from the contract under Article 43c of this law, the obligations of the parties regarding:
the performance of the contract, or
the conclusion of the contract when making an offer to conclude the contract to the consumer.
In the event of withdrawal from the contract, the company shall return all payments received within 14 days of receiving the notice of withdrawal from the contract. The company shall return the payments received to the consumer with the same means of payment that the consumer used. The consumer cannot demand a refund of additional costs that have arisen if he has expressly opted for a type of shipment other than the most favorable standard shipment offered by the company. In the case of sales contracts, the company may retain the refund of received payments until the receipt of the returned goods or until the consumer provides evidence that the goods have been sent back unless the company offers the option to only accept the returned goods. If the goods delivered under a contract concluded outside business premises are delivered to the home upon conclusion of the contract, the company shall bear the costs itself if, due to the nature of the goods, it is not possible to return the goods in the usual way by mail. The consumer is liable for any decrease in the value of the goods if the decrease in value is due to actions that are not necessary to establish the nature, characteristics, and functioning of the goods. The consumer is not liable for any decrease in the value of the goods if the company does not inform him of the right to withdraw from the contract in accordance with the 4th point of the first paragraph of Article 43b.
By exercising the right to withdraw from the contract, the consumer assumes no obligations other than those from this article and the fourth paragraph of Article 43d and Article 43e of this law. The buyer therefore has an irrevocable right to withdraw within 14 days of receiving the goods by returning the goods to the provider. The buyer can do this with an unequivocal statement of withdrawal from the contract in written or electronic form.
The provider will contact the customer via distance communication means unless the customer explicitly objects. Advertising emails will include the following elements:
The sender will be clearly indicated.
They will be clearly and unambiguously marked as advertising messages.
Various promotions, promotions, and other marketing techniques will be clearly marked as such.
Conditions of participation will also be clearly defined.
The method of unsubscribing from receiving advertising messages will be clearly presented.
The user's desire not to receive advertising messages will be explicitly respected by the provider.
The data provided by the customer is strictly confidential and is treated in accordance with the Personal Data Protection Act (Official Gazette of the RS, No. 94/07 with amendments) and the Consumer Protection Act. The provider undertakes to permanently protect all personal data of the customer. The provider will use personal data exclusively for the purpose of fulfilling the order (sending informational material, offers, invoices), and other communication. Customer data will not be disclosed to unauthorized persons under any circumstances. The user is also responsible for the protection of personal data by ensuring the security of their username and password.
The provider respects the applicable consumer protection legislation. The provider makes every effort to fulfill its duty, establish an effective system for handling complaints, and designate a person with whom the customer can contact by phone or email in case of issues. The user submits a complaint via the provider's email. The provider will confirm the receipt of the complaint within five working days, inform the customer how long it will be processed, and keep them informed throughout the process. The complaint handling process is confidential. The provider is aware that a fundamental characteristic of a consumer dispute, especially concerning judicial resolution, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle preventing the consumer from initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
The online store runtoyoga.com, in accordance with the provisions of relevant legislation, does not recognize any out-of-court dispute resolution body as competent for resolving consumer disputes that the consumer could initiate in accordance with the valid Consumer Dispute Resolution Act. The RunToYoga store, dealing with online commerce in the Republic of Slovenia, in accordance with the provisions of relevant legislation, provides an electronic link to the platform for online consumer dispute resolution (SRPS). The platform is available to consumers at the following electronic link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL
The provider has established high internal standards for handling orders, returns, and customer complaints, and strives to adhere to current consumer demands and legal regulations to the highest possible extent. In accordance with the sixth paragraph of Article 7 of the Electronic Commerce Market Act (Official Gazette of the RS, No. 96/09 with amendments), the provider declares that it is not a signatory to the code of conduct for online merchants.
All content on the website www.runtoyoga.com, as well as on its subpages, including visual and video materials, is protected by the Copyright and Related Rights Act (Official Gazette of the RS, No. 16/07 with amendments) and is the property of the provider, as well as a trademark and logo. The provider allows the use of visual and video materials for personal use on social networks, blogs, and photo galleries only with the source indicated.
All information is subject to change without prior notice; likewise, the provider may modify these terms without prior notice.
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