Terms and conditions

Terms and Conditions

 

1. About the Company

Tulsi d.o.o.
Slovenski trg 5, 4000 Kranj, Slovenia
VAT ID: SI98507699
Company Number: 9049118000
Bank Details: NLB d.d IBAN: SI56 0284 3026 4622 582
Phone: +386 40 705 306
Email: info@runtoyoga.com

 

2. Registration

Purchasing in the online store www.runtoyoga.com is possible with or without registration. By registering on the site, the user creates a username and password. A confirmation email is sent to the provided address, making the user a registered member.

The provider commits to providing the following information in accordance with applicable legislation:

• Company identity (company name, registered office, registration number) and contact details
• Essential characteristics of the products or services (including after-sales services and warranties)
• Product availability
• Delivery terms and conditions
• Displayed prices and transportation costs
• Payment and delivery methods
• Withdrawal period and conditions
• Return costs
• Explanation of complaint procedure

 

 

 

3. Personal Data and Data Processing

Tulsi d.o.o. collects and processes personal data such as name, address, email, phone number, username, and password. By accepting these terms, users confirm the correctness of the provided data.

The company processes personal data for the purpose of:

• Executing orders
• Resolving issues before and after purchases
• Sampling, surveys, market research, and marketing purposes

Users can request updates, deletion, or restriction of their data.

 

4. Individual Rights

Users have the right to:

• Access, correct, or delete their personal data
• Restrict processing
• Object to processing
• Automated decision-making, including profiling

Requests will be handled individually, with responses provided within the legally required time frame.

The authorized person for personal data protection can be contacted at info@runtoyoga.com.

Validity of general terms: from 30.09.2024 until amendment or cancellation.

If an individual disagrees with the information on personal data processing and the explanation received from the online store www.runtoyoga.com or the authorized person for personal data protection, or if the legally appropriate response period has been exceeded, they can file a complaint with the supervisory authority. In the Republic of Slovenia, the supervisory authority is the Information Commissioner.

 

5. Notifications

Users can subscribe to newsletters and unsubscribe at any time via the link in the email or by contacting info@runtoyoga.com.

 

6. Product Offer

The product offer on runtoyoga.com changes daily due to the nature of online business.

 

7. Prices

• Prices are in EUR and include VAT unless otherwise stated.
• Each country applies the appropriate tax rate in accordance with its regulations.
• The regular price is the price set by the provider based on manufacturer recommendations and is visible from inventory records.
• Promotional prices are based on recommendations for a favorable purchase.
• In case of errors in price listings, users will be given the option to cancel or adjust the order.
• The purchase agreement between the provider and the buyer is deemed concluded at the moment when the provider confirms the order (the buyer receives an electronic notification with the subject "Order Confirmed"). From this moment on, all prices and conditions are fixed and binding for both the provider and the buyer. 

 

8. Delivery Methods and Costs

We offer three delivery or pickup options:

• Personal Pickup in Kranj (Free Delivery)
• Pickup at a Parcel Shop (Details on the GLS website)
• Delivery to Your Address (Domestic and international delivery options)

 

Delivery Costs:

• Free shipping within Slovenia for orders over €70.

• Free shipping for orders over €150 within mainland EU.
• Shipping cost for orders under €150 is €5.99 within mainland EU.
• Free shipping does not apply to islands and non-EU destinations (e.g., Cyprus, Malta, Ireland, Norway, United Kingdom). Shipping costs for these locations are calculated at checkout.

 

Delivery Times

• Orders placed by 14:00 CET on a business day are usually shipped the same day. Orders placed after this time are shipped the next business day.
• Delivery times depend on the destination country and carrier (1–8 business days).
• During holidays and peak seasons, transit times may be longer.

 

 

International Shipping

• RunToYoga delivers to selected EU countries. Unfortunately, we do not ship to countries not available in the dropdown menu at checkout.
• If you are located in an EU country that is not within our delivery area, please contact us to check possible delivery options.
• Upon delivery, the customer receives an invoice containing information about the right to return goods, conditions, and how to exercise this right. It also includes all necessary contact details for complaints, warranty claims, and other post-purchase services.

 

 

9. Payment Methods

The following payment options are available:

• Cash on delivery (only in Slovenia)
• Bank Transfer to Tulsi d.o.o.
• Credit Cards: MasterCard, Visa, Maestro
• PayPal
• Stripe

 

 

More about payment methods

• Cash on delivery (Only for Slovenia)

If you choose to pay "cash on delivery," please ensure you have the exact amount ready, as you will not be able to receive the package without payment. The delivery service GLS does not charge additional fees for using this payment method.

• Bank Transfer to Tulsi d.o.o.
• You can also make a payment via bank transfer to Tulsi d.o.o.
  If you select this option, you will receive a proforma invoice via email. Once we receive your payment, we will ship your order.

 

Bank Details for Transfer:
Bank: Nova Ljubljanska banka d.d., Ljubljana (NLB d.d.)
Address: Trg republike 2, 1000 Ljubljana
SWIFT CODE: LJBASI2X
IBAN: SI56 0290 0000 0200 020

 

Company Information:
Tulsi, trgovina in storitve, d.o.o.
Slovenski trg 5, 4000 Kranj, Slovenia

 

10. Ordering Process and Order Cancellation

Steps to complete a purchase:

1. Enter billing and delivery information
2. Select delivery and payment method
3. Review and confirm the order

If you wish to cancel your order, you may do so within the allowed period.

 

After completing the purchase, the following steps occur:

• Order received
  The customer receives an email confirmation that the order has been successfully received and is being processed.
• Order shipped
  Once the order is shipped, the customer receives an email notification with a shipping confirmation. The order status and shipping details are also available on the provider’s website.
• Order completed
  The provider processes and ships the order within the agreed timeframe and notifies the customer via email. The email also includes information on return policies, instructions for handling delivery delays, and contact details for any complaints.

 

How to use a discount code

Enter the discount code at checkout, in the "Discount code" field in the shopping cart. The discount will be applied automatically, reducing the total order amount. Then proceed to confirm your order.

 

11. Warranties, Returns, and Complaints

Return Conditions:

• Product must be unused and in original packaging
• The customer bears the return shipping costs
• Refund issued within 30 days of receiving the returned product

Returning a Defective Product:

• If the product is defective or incorrect, notify us immediately for a prompt resolution.

 

Return process:

• Notify us of your return decision within 14 days of receiving the order
• Return the item within 30 days of cancellation
• Inform us via email about the return
• We will send you a return label via email (for eligible locations). GLS will contact you for pickup.
• The returned products must be in original, unused condition

 

12. Dispute Resolution

For any complaints, contact us at info@runtoyoga.com. If the dispute cannot be resolved amicably, use the EU online dispute resolution platform (EC Europa).

Tulsi d.o.o. does not recognize any specific out-of-court consumer dispute resolution providers as competent for dispute resolution. If no agreement is reached, the dispute will be resolved in court at the provider’s registered location.

 

Validity:
These terms are valid from 30.09.2024 until amended or canceled.

 

Shipping Information

Free Shipping for EU Mainland Orders Over €150 – Free return shipping is not included.

How long does it take to ship my order?

Orders placed by 14:00 CET on a business day will typically be shipped the same day. Orders placed after 14:00 CET will be shipped the following business day.
Due to increased demand during the holiday season, including Black Friday, please note that transit times may be slightly longer than usual. We appreciate your patience and recommend placing orders early to ensure timely delivery.
Our warehouse in Slovenia processes orders from Monday to Friday. Orders are not shipped on Saturdays, Sundays, or Slovenian public holidays.
Orders with address irregularities, requiring special shipping or customs documents may need an extra day to be processed before shipping.

Shipping Costs:
Free shipping for orders over €150 within the EU mainland.
For orders below €150, the shipping cost is €5.99 within the EU mainland.

This free shipping offer does not apply to island destinations or non-EU countries such as Cyprus, Ireland, Malta, the United Kingdom, Norway, or any territory outside the EU customs zone. Please select the appropriate shipping rate at checkout.

International and Island Shipping:
For shipping to islands or non-EU destinations, please select the suitable shipping option during checkout. If an incorrect shipping option is selected, your order will remain on hold, which may cause a delay in shipment. We will contact you if additional shipping charges are required.

No Tax-Free Purchases or VAT Refunds:
Please note that RunToYoga does not offer tax-free purchases or VAT refunds. The retail prices will remain the same, regardless of the VAT percentage in the destination country, including export countries such as Norway, Switzerland, and other non-EU destinations.

 

Returns and Refunds Policy

 

Return Policy
Run To Yoga accepts returns within 30 days of the delivery date for products purchased on runtoyoga.com. Return shipping costs are not covered. The initial shipping cost will be refunded if the complete order is returned (excluding non-EU shipments and special shipments like large products). Products purchased from other retailers are not eligible for return.

Please send your return parcel to:
Tulsi d.o.o.
Slovenski trg 5,

4000 Kranj,

Slovenia

 

Return Labels and Shipping Costs

We offer subsidized return labels for customers in the following EU countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden

You can request a return label by contacting us at info@runtoyoga.com. If your country is not listed or if you are returning from an island destination, we cannot provide a subsidized return label. In this case, you will need to arrange return shipping yourself.

Return labels are valid for returns from mainland locations only; island destinations are excluded. Run To Yoga does not provide return labels for large products (e.g., mats) or special items. For these products, you will need to arrange return shipping independently.

Please remove the original shipping label from the box, print and attach the return label, and drop off the parcel at your nearest carrier drop-off point. Return labels are not valid for home pick-ups.

 

Props and Mats Return Policy

We cannot accept returns for items that have been used, altered, damaged or without their original (intact) packaging after receiving.

Examples of non-eligible returns include:

• Creases or folds from improper handling or storage
• Damage caused by excessive water or liquids
• Improper cleaning (e.g., harsh chemicals, washing machine)
• Damage from use beyond yoga or similar fitness activities
• Colour patterns or discoloration from use
• Damage caused by external factors

 

Apparel Return Policy

If you are not completely satisfied with your purchase, Run To Yoga accepts returns within 30 days of delivery for apparel purchased on runtoyoga.com. Apparel must be unworn, unwashed, clean, and have all tags attached. Items returned outside the 30-day window or those that do not pass inspection may not be refunded.

 

Refunds

If your return passes inspection, you will receive a confirmation email, usually within 5 business days from the arrival of the returned goods. Refunds will be processed within 5 days after the confirmation email. Please note that return shipping costs are not covered.

Refunds will be issued to the original payment method, and any return label charges will be deducted from the refund. If standard shipping was paid for an EU order and the entire order is returned, the shipping cost will be refunded. Special shipping costs (e.g., island shipping, express shipping, or large items) are non-refundable.

 

Product Claims

If you experience an issue with a defective product, you can make a claim through info@runtoyoga.com. Defect claims will be processed within 5 business days. If your product was purchased from another retailer, please address your concern with that retailer.